31 Home Street, Edinburgh. EH3 9JR

We’re open Monday – Saturday, 10 a.m. – 6 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from Ethos?

£4.90 for standard delivery.

Orders over £50 qualify for free shipping.

Which payment methods are accepted on your website?

We accept all valid credit and debit cards and Apple Pay.

How long will delivery take?

Orders before 2pm will arrive next day.

Orders after this will arrive in 2 days time.

How secure is shopping on your website? Is my data protected?

Yes our website is secure. All your personal data is encrypted and all payment and card details are held with our payment gateway processor, Stripe, not on our website backend. Read our terms for further details here.

What exactly happens after ordering?

Your order will be processed by our online team who will then confirm your order has been accepted and notify you via email. After we have process the order you will then receive a second email alerting you when the item has been dispatched.

Do I receive an invoice for my order?

You will receive an order confirmation email. We can provide invoices on request.

Send us an email

We aim to reply within 24 hours.